---
title: SLA and technical support · Cloudflare 1.1.1.1 docs
description: As you use 1.1.1.1 in your infrastructure or service, note that
  dedicated technical support is limited.
lastUpdated: 2025-10-22T21:11:06.000Z
chatbotDeprioritize: false
source_url:
  html: https://developers.cloudflare.com/1.1.1.1/infrastructure/sla-and-support/
  md: https://developers.cloudflare.com/1.1.1.1/infrastructure/sla-and-support/index.md
---

As you use 1.1.1.1 in your infrastructure or service, note that dedicated technical support is limited.

You are subject to the [Cloudflare Website and Online Services Terms of Use](https://www.cloudflare.com/website-terms/) and no service level agreements (SLAs) are provided.

If you need SLAs and dedicated support, consider using [Cloudflare Gateway](https://developers.cloudflare.com/cloudflare-one/traffic-policies/) instead.

Gateway includes other advanced options such as domain categories, customized filtering, and scheduling capabilities. For example, if you are a device manufacturer or network operator, you can use a multi-tenant environment to allow your customers to configure their own individual filters.
